Privacy
Policy

Who We Are

Dhoop Ltd is a web design agency based in Bournemouth, England. We design and build fast, performance-first websites for businesses across the UK.

For the purposes of UK data protection law, Dhoop Ltd is the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, you can contact us at hello@madebydhoop.co.uk.

Data We Collect

We only collect data that you choose to provide to us. This may include:

• Your name
• Your email address
• Your website URL
• Any information you include in a message sent via our contact form

We do not collect any sensitive personal data and we do not collect data from children under the age of 13.

How We Use Your Data

We use the data you provide solely to respond to your enquiry and, where relevant, to provide the services you have requested. Specifically:

• To respond to messages submitted via our contact form
• To provide quotes, audits, or project information you have requested
• To communicate with you about an ongoing project

We will never sell your data to third parties or use it for marketing purposes without your explicit consent.

Data Storage & Retention

Contact form submissions are processed via Formspree and delivered to our email inbox. We retain email correspondence for as long as is reasonably necessary for business purposes, and delete it when it is no longer needed.

We do not store your personal data in any database or CRM system without your knowledge.

Our website is hosted on Netlify. Netlify may collect standard server logs including IP addresses for security and performance purposes. You can read Netlify's privacy policy at netlify.com/privacy.

Third Parties

We use the following third-party services in the operation of this website:

• Netlify — website hosting. See their privacy policy.
• Formspree — contact form processing. See their privacy policy.

We do not use Google Analytics or any other tracking or advertising tools on this website.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing of your data
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at hello@madebydhoop.co.uk. We will respond within 30 days.

You can find out more about your rights at ico.org.uk.

Cookies

This website does not use cookies for tracking or advertising purposes. No cookie consent banner is required.

Netlify, our hosting provider, may set technical cookies necessary for the operation of the website. These are not used to track or identify individual users.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

• Email: hello@madebydhoop.co.uk
• Website: www.madebydhoop.co.uk

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office at ico.org.uk.